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Carolina Online Institute - Policies

Student Enrollment Agreement

Students enrolled in COI’s Advanced Career Training Programs are required to electronically sign a Student Enrollment Agreement prior to being granted access to course content and receiving materials.

Student Enrollment Agreement

This Student Enrollment Agreement (this “Agreement”), is a binding agreement between you, the Student (the “Student”), and COI, in partnership with Cengage Learning, Inc. (“COI”) with regard to a single enrollment in an Advanced Career Training program that may consist of a single or multiple programs. This Agreement becomes binding and effective upon the Student’s acceptance, indicated by online acknowledgement of receipt of, and agreement to, the provisions of this Agreement. The parties hereto agree as follows:

1. ADMISSIONS CRITERIA: The Student shall have responsibility for review of the Program Description for the program of the Student’s choice (available at, whether the Student self-enrolls or enrolls with the assistance of an admissions advisor or counselor.

2. TUITION: Tuition or down payment for programs and/or courses, including any applicable taxes, must be received by COI before the Student will be registered.

3. COMPLETION REQUIREMENTS: In order to receive a Certificate of Completion, the Student must successfully complete the program by the date indicated in COI’s Student Center following the date on which the Student enrolls in the program, and tuition must be paid in full before the Student can receive a Certificate of Completion.

4. PROGRAM CANCELLATION POLICY: The Student may request the Student’s enrollment be canceled at any time before the Student is registered for and granted access to the program or the first program, if purchasing more than one program at a time.

5. REFUND POLICY: For refunds requested within ten (10) calendar days commencing on the date listed as the Start Date in the COI Student Center, one hundred percent (100%) of the tuition amount shall be refunded, provided no more than fifty percent (50%) of the program has been completed and all course materials are returned in as-new condition to COI at the Student’s expense. Such materials must be received within ten (10) days of the date of Materials Return Instructions sent by COI to the Student by email notification. The cost of materials not received or those that cannot be returned (such as software, memberships, exam vouchers, exam sponsorship, equipment, etc.) shall not be refunded to the Student. Refunds shall be paid to the Student or loan forgiveness shall be granted within thirty (30) days following the deactivation date of the program.

Refund requests must be made through email by the Student. No refunds shall be available after the ten (10) calendar days commencing on the Start Date listed in the COI Student Center, unless written justification is received from the Student within the original access period of the Student’s program, not including extensions, transfers or holds processed, and complaints are found to be valid based on COI’s investigation, including soliciting course provider and/or facilitator feedback, and partner school’s review of the findings of the investigation. COI’s refund policy shall be superseded by a partner school or third-party funding source’s policy only if that policy is more stringent, such as one that does not allow for refunds or one that allows fewer days in which to request the refund. Consult the partner school or third-party funding source’s policies and procedures for additional information.

TRANSFER POLICY: The Student may transfer from one program to another within sixty (60) days following the Student’s registration date. There is a transfer fee of one hundred twenty-five dollars ($125), plus any applicable taxes, if the transfer takes place after the first ten (10) calendar days of the Start Date listed in the COI Student Center. If the program to which the Student wishes to transfer costs less than the original program in which the Student is registered, the Student shall be credited the difference, minus the transfer fee. If the program to which the Student wishes to transfer costs more than the original program in which the Student is registered, the Student shall be charged the difference, plus the transfer fee and any applicable taxes. The Student acknowledges that there may be nonrefundable fees associated with the original enrollment for which the Student is responsible in addition to the transfer fee and any price difference between the original and new program.

If a new version of the program in which the student is registered is released, the Student may transfer into the new version if the Student is within the original access period for the Student’s then current program. If the Student has received an extension, the Student is not eligible for transfer to the new version of the program. The Student shall be responsible for the cost of new materials and/or the price difference between versions. The school through which the Student is enrolled must approve all transfers. If the Student is using one of COI’s financing options to pay for the program, the student must finalize any new financing within thirty (30) days following transfer approval from the school through which the Student is enrolled, and the Student must be current on the Student’s existing loan. 


For programs resulting in a high school diploma, such as those provided by the Career Online High School, if the Student requires additional time to complete an enrollment, the Student should contact their academic coach to determine eligibility for extension and applicable pricing.

For any program which does not result in a high school diploma, if the Student requires additional time to complete an enrollment, Student may be granted up to two extensions, each equal to twenty-five percent (25%) of the initial duration of access. Extensions shall not exceed the initial duration of access by one hundred and fifty percent (150%). (For example, a 12-month program will have two 3-month extensions available, for a total access period of 18 months.)

Extension requests must be received within two (2) weeks of the original end date. The cost for extension will be determined using the following table:

Tuition fee in the above table refers to full retail cost as listed on the Student’s order confirmation at time of purchase. Discounts received will not be taken into consideration when calculating extension costs. Extension fees are not refundable and taxes may apply.

8. HOLD POLICY: A “hold” is a permitted suspension of the Student’s participation in the program without penalty. The Student may request a hold of up to ninety (90) days and holds will only be granted for those with extenuating circumstances, at COI’s discretion, such as military deployment or documented medical concerns. The 90-day hold may be taken all at once or in individual sessions of thirty (30) or sixty (60) days. Some program holds may incur a fee and the student shall be made aware of this before the hold is initiated. If the Student has used an COI loan, they are still responsible for the regular loan payments throughout the hold period. If the Student remains on hold for more than ninety (90) days, the Student shall be dropped from the program without a refund and the Student’s grade shall be shown as Incomplete on the school’s records.

9. STUDENT SUPPORT: COI normal hours of operation are Monday through Friday, from 9:00am to 5:00pm Eastern time. The Student has a reasonable expectation that Student will receive responses from an COI advisor and/or program facilitator within 24 hours, Monday through Friday.

10. STUDENT CONSENT TO RELEASE OF DATA: In cases where the Student’s enrollment in an Advanced Career Training program relates to a third party certification examination and the Student participates in the third party certification examination, the Student hereby authorizes (a) the third party certification body and its authorized testing provider(s) to release the Student’s name and certification result (“Student Exam Results”) to COI and the academic institution through which the Student took the Advanced Career Training program; and (b) COI to collect, use, store, and transfer Student Exam Results in connection with: researching, developing, or improving its products or services; public aggregated reporting of pass/fail rates; and compliance reporting. The Student also hereby authorizes COI to provide Student Exam Results to third parties if: (x) COI deems such disclosure necessary for the purposes authorized in Section 10(b) above; (y) COI believes in good faith the disclosure is required by law, such as to comply with a subpoena, warrant, court order, or similar legal or administrative process; and (z) a third party purchases or otherwise acquires COI, in which case Student Exam Results will likely be among the assets transferred.

11. GROUNDS FOR TERMINATION: The Student’s enrollment may be terminated for several reasons, upon COI’s decision, including failure of the Student to comply with COI’s rules and policies, or failure to comply with the terms and conditions set forth herein. COI may terminate the Student’s enrollment at any time for such violations. COI further reserves the right to modify the rules and policies, and any such revisions will be posted online at In addition, if the Student owes any amount on a loan from COI and is delinquent on the Student’s loan payments or installments for more than ninety (90) days, COI reserves the right to terminate the student’s access to the program without a refund.


13. GOVERNING LAW AND JURISDICTION FOR DISPUTES: This Agreement shall be construed and enforced in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions which would require the application of the laws of another jurisdiction. Any suit, action or proceeding arising out of or relating to this Agreement may be commenced and maintained only in a North Carolina state court of competent subject matter jurisdiction in Guilford County, N.C., and each Party waives objection to such jurisdiction and venue. The Parties expressly, knowingly and voluntarily waive any right to a trial by jury in any proceeding arising out of or relating to, and/or to enforce this Agreement.


Courses 6 week -3 month Instructor-led Courses

Courses 6 week -3 month Instructor-led Courses

Accounting Fundamentals II $115

Accounting Fundamentals $115

Basic Computer Skills Suite $299

Effective Business Writing $115

Presentation Skills Suite $299

Introduction to Nonprofit Management $115 Event Planning Suite $199

Project Management Fundamentals $115

Marketing Your Nonprofit $115

Explore a Career in Medical Coding $115

Introduction to Screenwriting $115

Discover Sign Language $100

SQL Series  $199

Educator’s Fundamentals Series $199

Advanced CompTIA A+ Certification Prep $110

Project Management Professional (PMP) Prep I  $105



COI offers partners the flexibility to approve drops and refunds for Fundamental Courses within our policy, at the students’ discretion. Review the below scenarios to learn about our policy and associated approval procedure.

Policy – Enrollments can be dropped and refunded as long as the original start date is within the last six months and the student has not completed their course. If the student paid using the COI online payment system their credit card will be refunded in 3-7 business days. A refund check will be mailed to the student if the credit card payment took place more than 90 days from the date of your request. If the student did not pay using the COI online payment system, it would be up to our Cengage partner to provide the refund to the student.

Bundles – Drops of the entire bundle are allowed within six months of the original start date requested (for the first course in the bundle) and the student did not complete any of the courses within the bundle. The bundle must be treated as a single registration. Individual courses within the bundle cannot be dropped or allowed partial refunds.


Policy – Students enrolled in a 6-week Instructor-led Course can transfer to a new session of the same course a maximum of twice as long as the original start date is within six months of the new start date, and they have not completed their course. Students enrolled in a Fundamental bundle can transfer within one year of the original session start date of the first course in the bundle, a maximum of twice, per course.


Policy – Students can be dropped so they can enroll in a new course as long as the original start date is within six months of the new start date, and the student has not completed the course.

Procedure – The original enrollment would be dropped, and fully refunded. The student would need to enroll in the correct course. The student may enroll in the correct course at any time.